Privacy Policy
This Privacy Policy describes how NERVA ("we", "us") collects, uses and shares your personal information when you visit nervaneck.com (the "Site") or make a purchase.
Information we collect
- Order information: your name, shipping and billing address, email address, phone number and payment details, collected when you place an order. Payment details are processed by our payment providers and never stored by us.
- Device information: browser type, IP address, time zone and pages viewed, collected automatically through cookies and similar technologies when you browse the Site.
- Communications: emails you send to our support address and any content you choose to share with us, such as reviews.
How we use it
- To fulfill orders: processing payment, arranging shipping and sending order and tracking confirmations.
- To provide support and honor returns and warranty claims.
- To communicate with you, including marketing emails if you opted in. Every marketing email includes an unsubscribe link.
- To screen orders for fraud and to improve the Site.
Sharing
We share personal information only with service providers who need it to operate the store: Shopify, which hosts the Site and processes orders (see the Shopify Privacy Policy), payment processors, shipping carriers, and analytics and advertising platforms in aggregate or pseudonymous form. We also share information when required by law. We do not sell your personal information.
Cookies
The Site uses cookies to keep your cart working, remember preferences and measure how the Site is used. You can control cookies through your browser settings; disabling them may affect checkout.
Retention
We keep order records for as long as needed for tax, accounting and warranty purposes, and support correspondence for as long as it is useful to assist you.
Your rights
Depending on where you live, you may have the right to access, correct, delete or port the personal information we hold about you, and to object to or restrict certain processing. To exercise any of these rights, email contact@nervaneck.com and we will respond within the timeframe required by applicable law.
Do Not Track
The Site does not change its data collection practices in response to Do Not Track signals.
Minors
The Site is not intended for individuals under 18 and we do not knowingly collect data from them.
Changes
We may update this policy to reflect changes in our practices or for legal reasons. The current version is always available on this page.
Contact
For any privacy question or request: contact@nervaneck.com.