30-Day Money-Back Guarantee
We want you to try NERVA properly, in your own routine, at your own pace. If it is not for you, send it back within 30 days of delivery for a full refund of the purchase price. No restocking fee, no questions.
How to start a return
- Email us at contact@nervaneck.com within 30 days of the delivery date shown in your tracking. Include your order number.
- We reply with a return authorization and the return address. Please do not ship anything back before receiving it.
- Pack the device and its accessories (cable, remote, manual and gel tube, if unused) in secure packaging. The original box is ideal but not required.
- Ship the return with tracking. We recommend keeping your receipt until the refund is issued.
Refunds
Once the return is received and inspected, your refund is issued to the original payment method within 5 business days. Depending on your bank or card issuer, it can take a few additional days to appear on your statement.
Conditions
- The 30-day window starts on the day your order is delivered.
- Items must be returned with all included accessories. Normal signs of careful use are fine; we ask that the device is not damaged beyond that.
- Return shipping is paid by the customer, except when the return is due to our error (wrong item, or an item that arrived damaged or defective). In those cases we cover it, and you can also choose a free replacement instead of a refund.
12-Month Limited Warranty
Every NERVA HE-M010 is covered for 12 months from delivery against manufacturing defects. If your device stops working under normal use as described in the manual, email contact@nervaneck.com with your order number and a short description (photos or a short video help). We will repair or replace it at no cost. The warranty does not cover damage from drops, liquids, disassembly, or use contrary to the manual.
Damaged or wrong items
If your order arrives damaged or incorrect, contact us within 7 days of delivery and we will make it right with a replacement or a full refund, including shipping.
Questions about a return? Write to contact@nervaneck.com. We answer within 1 business day.